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If you are receiving calls from telemarketers in the UK, the only course of action you can take is to register yourself on a "Do Not Call" (DNC) list, which is not managed by BT. It takes up to 28 days for your number to be removed from these marketers databases.

BT (or at least, the robots manning the phones at the call centers) claim that they cannot block calls from the numbers of telemarketers. This is bullshit. BT records EVERY NUMBER that makes a call in the UK. They could easily block the numbers coming from telemarketers.

We were told, however, about a "service" called "Choose to Refuse" which you have to pay for quarterly. With this service, you can block up to 10 numbers from calling your fone. http://www.bt.com/informationandservices/malicall/pages/fra5.htm. It should be obvious even to the most completely brain dead that BT have seen a market in nuisance calls. We were told that these marketers have multiple lines (20 or something, "I dont know how many" said the robot) this means that if the telemarketers have more than 10 lines, you cannot block them all with CtF.

BT know who these people are. They make money every time these telemarketers call your fone. They WANT telemarketers to call your fone. This is why they make it hard for you to stop telemarketers from cold calling you.

What I cannot stand is the lying. They have the numbers. They have the reverse lookup capability. They have the systems (BTs computer network is bigger than NASAs) they could easily do what needs to be done to block these calls, but instead, they train their useless robots to LIE, so that they can continue to transact calls, and route you to more chargeable services that you dont need, which do not have the nesecarry capacity to block sufficient numbers.

We spoke to two liars. The first one, sitting in "The Advice Bureau" said that hang-up calls come from telemarketers, and that the ONLY way to stop the calls is to apply to be put on the DNC list. We know about fones, knew that this MUST be bullshit, and so called the "Nuisance Calls Bureau", who immediately blurted out "You just finished a call from one of my colleagues, who told you that you must apply to be on the DNC list" WTF???? I thought that I just called another "Office"??!?

The second robot then told me that, "there is a service called Choose to Refuse...." Now, why didn’t the robot BiaTch #1 who I called first tell me about CtF in the first place? Why would I CHOOSE to keep getting nuisance calls for a freakin MONTH when there is a possibility that there is something that I can do about it RIGHT NOW? They are lying so that you continue to get the calls, and they continue to collect the charges.

Normally, calls to these centers are recorded for training purposes. We all know this. I made a point of complaining that BT should be more proactive in blocking these calls, and said that I know that these calls are recorded, and I am saying this so that whoever listens to these calls gets the message. He replied: "Oh no no, these calls are not recorded". Hmmmmmm how did she know that I made a call to one of her colleagues in another office? Some record that I called BT and complained must have been made right you stupid BiAtCH.

BT are total bullshit. They are delaying the roll out of Broadband because they want 56k ers to keep running up h00j fone bills. They refuse to empower fone users with useful services so that you can control who can and cannot call you. Their staff lie so that they can continue making money out of telemarketers who automatically spam-call residential customers millions of times a week.

http://www.theregister.co.uk/content/28/17260.html
http://www.btopenwoe.org.uk/